Refund policy
Return & Refund Policy
Returns are accepted within 14 days of delivery.
To be eligible, items must be unused, in original condition, and in their original packaging.
How to Return
Contact support@auraskins.co within 14 days of receiving your order to initiate a return. Once approved, the item must be shipped back using a tracked shipping method. Return shipping costs are the responsibility of the customer. AuraSkins is not responsible for return packages that are lost, damaged, or undeliverable in transit. A return is only considered valid once the package is confirmed delivered.
Refunds
Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to your original payment method.
Please note that due to international shipping times, refund processing may take up to 20 days from the date your return is received. In most cases refunds are processed sooner, typically shortly after the returned item arrives.
Damaged or Defective Items
If your order arrives damaged or defective, contact support@auraskins.co within 14 days of delivery with supporting photos. AuraSkins will resolve the issue by reshipping at no additional cost. A refund will only be issued if a reshipment is not possible or the item is confirmed defective due to a manufacturing fault. Damage caused by the shipping carrier during transit is not covered.
Exclusions
The following are not covered under this policy:
Damage resulting from misuse or improper handling after delivery
Claims submitted outside the 14 day window
Orders shipped to an incorrect address provided at checkout
Returns sent without tracked shipping